We are committed to making sure the PruAdviser website is as accessible for as many people as possible. 

Text size

You can use the settings in your web browser to make the text on this website larger. 

PDF Documents

To view any Portable Document Format (PDF), you'll need a PDF reader, such as Adobe Acrobat Reader, if you don't already have a version installed on your computer. 


We have tried to use meaningful terms for link names instead of the term 'click here', so you know where a link will take you when using assistive technologies.


Where an image isn’t just for decoration (such as when it contains meaningful information), we’ve included an alternative description. 


Javascripts are small programmes built into web pages to add extra features. Most browsers support JavaScript, however if yours doesn’t, you will not be able to access certain elements as designed on our site, such as the navigation, some online tools and calculators.

Web browsers 

We have tested this website on the most common browsers for desktop and mobile devices. 

You can also use our Online Services with the latest browsers with one exception – you can only use Internet Explorer 7 and 8 for Group Pension Servicing. We recommend that you turn on ‘compatibility mode’ before you log in. 

Tell us about any accessibility issues

If you have any accessibility problems on this website, contact the PruAdviser Helpdesk by calling 0808 234 5200 (Monday-Friday, 9am-5pm) or emailing but remember to avoid sending any personal or confidential information. We advocate strong security and privacy principles.

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.